Professional Profile
Results-driven Information Systems student at UPN "Veteran" Jakarta with a comprehensive background in IT operations, system administration, and end-to-end technical support. Proven ability to manage large-scale hardware and software deployments, monitor system health, and streamline operational workflows.
A highly adaptable problem-solver committed to delivering reliable, efficient technical solutions, maintaining seamless IT infrastructure, and minimizing downtime across diverse environments.
Professional Experience
Operation Support (Intern)
- Administered JARVIST, a YOLO-based Computer Vision traffic counting system deployed across thousands of PT. Mitra Adiperkasa (MAP) retail stores, maintaining robust system uptime.
- Engineered an automated self-healing mechanism using Windows Task Scheduler to auto-restart failed synchronization services, which significantly reduced data latency and improved sync reliability.
- Executed secure remote administration utilizing Fortinet VPN, MFA tokens, and sequential RDP jump servers to access centralized TeamViewer environments.
- Conducted daily system health monitoring, RTSP camera troubleshooting, and mass remote software deployments.
- Authored comprehensive technical documentation and troubleshooting SOPs using Microsoft LAPS.
Freelance IT Support & System Integrator
Provide end-to-end IT support and system integration services for individual and commercial clients.
- Acted as a hardware consultant to define and provision specialized PC specifications optimized for high-traffic self-service photobooth operations.
- Coordinated the sourcing, procurement, and deployment of custom-built, high-performance systems capable of rapid image processing, peripheral integration, and continuous uptime across multiple commercial branches (Blok M, Jakarta & Kalimantan).
- Consult on general hardware requirements, source cost-effective components, and assemble custom PCs.
- Perform OS deployments, system imaging, driver configuration, and remote/on-site troubleshooting.
IT Support (Intern)
- Supported the internal IT team in deploying and configuring OS and office software across employee workstations.
- Responded to first-level support requests related to hardware and software issues.
- Performed basic LAN troubleshooting and regular maintenance tasks.
Skills, Tools & Languages
Hardware & Systems
Networking
Programming & Data
Cloud & Server
Remote Support, Security & Languages
Education
Universitas Pembangunan Nasional “Veteran” Jakarta
Diploma in Information Systems (D3)GPA: 3.88 / 4.00SMK Telkom Banjarbaru
Computer and Network EngineeringContact / Get in Touch
If you have system integration needs, infrastructure projects, or are looking for a reliable IT support and operations engineer, feel free to reach out. Click any card below to copy the detail to your clipboard!